We will send you an email when your order leaves our warehouse with the tracking number of the transport company (SEUR) so that you can track your order at all times.

If you receive a defective garment, please contact our customer service team at info@theiqcollection.com and we will help you manage it. You have 2 days from the receipt of the order to communicate the flaw / defect of the product.

You have 14 days from receipt of the order to return your order.

To make your return you can request a scheduled collection or leave it at your nearest post office.

Both processes can be managed through the following link:

ACCESS OUR PANEL OF CHANGES AND RETURNS

In Spain, the cost of the collection is 6 euros and if you manage it by taking your return to your nearest post office, the cost will be 5 euros. We also do international collections. For other countries you can check the shipping cost when you are doing the management. This amount will be deducted from the refund.

Once we receive the order and verify that its status is correct, we will proceed to refund your order. The refund can take a maximum of 14 days and will be made in the same form of payment as the purchase.

You can request a change in size or another item. Changes will only be made in the peninsula, Spain. The first change will be free. To request it you can do it through the following link:

ACCESS THE EXCHANGES AND RETURNS PORTAL

The exchange process consists of two parts, first we receive the garment to be returned in our warehouses and after our warehouse team notifies us of this, we issue an order to prepare the new size or new item requested and you will receive this new order. in the following days.

If you need help, please contact our customer service team at info@theiqcollection.com and we will help you manage it.

You can enter the coupon/promotional voucher before confirming the order and making the payment. A box will appear with the word: "discount code" where you have to enter it. Once entered, press apply and the corresponding amount will be subtracted from your order. Only one promotional code can be used for each purchase and the coupons must be redeemed in a single use, that is, they cannot be split up to apply them to several purchases.

Orders are prepared every business day from Monday to Friday from 6:00 a.m. to 1:30 p.m. The delivery time varies depending on the destination, to check the delivery times click here.

We have free shipping from €160. For orders less than this amount, the shipping costs corresponding to the destination will be charged. To check shipping costs click here.

Yeah! We ship to the Canary Islands. Do not forget to add your identity number when you place the order.

The accepted payment methods are: Credit card (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, Shop Pay and Klarna.