Shopping guide

How do I make sure that I have made my purchase correctly?

Once the purchase is made, you will receive a confirmation email to your email. In the event that you do not receive it, check that you have put your email correctly and be sure to check your spam folder. If you have any questions, contact our customer service team at and we will be happy to help you.

What happens if I am absent from my home at the time of delivery?

If you are not at home at the time of delivery, the courier will send you a notification to your mobile, so that you can choose whether you prefer to make a second delivery attempt or deposit it at a collection point so that you can pick it up there.

What happens if I put my wrong address?

If you have made a mistake in the delivery address, we recommend that you contact the Customer Service Department as soon as possible through

Customer service hours are Monday through Friday from 8:00 a.m. to 3:00 p.m.

What do I do if I have not received my order within the corresponding period?

Please contact our customer service team at and we will inform you about the status of your order.


Shipping and delivery



How do you carve The IQ Collection?

The sizing varies depending on our models, in most cases our clients wear their usual size. In any case, within each product sheet, you will find a specific guide for each product with its corresponding dimensions.

Can I make a custom or custom order?

At the moment we do not have this service available.

What is a pre-order and how does it work?

When a product appears in pre-order, it is because the production process has not yet finished, but it is already for sale. Pre-order products will be shipped as soon as they are in stock. The estimated shipping date is specified on the product page. If you purchase additional products that are already available, your entire order will ship at the same time.

Do you replenish stock of out-of-stock items?

In most cases we do not replace out-of-stock items. If the size you are looking for is no longer available, you can enter your email address on the product page so that we will notify you if it is back in stock.

How can I care for The IQ Collection garments?

In each product sheet, we indicate the care of each garment. If you have any specific questions you can always contact our customer service team through