We will send you an email when your order leaves our warehouse with the tracking number of the transport company (SEUR) so that you can track your order at all times.

If you receive a defective garment, please contact our customer service team at info@theiqcollection.com and we will help you handle it. You have 2 days from receipt of the order to report the defect/defect of the product.

You have 14 days* from receipt of the order to return your order.

To make your return you can request a scheduled collection or drop it off at your nearest post office.

You can manage both processes through the following link:

ACCESS OUR EXCHANGES AND RETURNS PANEL

In Spain, the cost of collection is 6 euros and if you manage it by taking your return to your nearest post office, the cost will be 5 euros. We also carry out international collections. For other countries, you can check the shipping cost when you are carrying out the procedure. This amount will be deducted from the return.

Once we receive the order and verify that it is in good condition, we will proceed to refund your order. The refund may take a maximum of 14 days and will be made in the same payment method as the purchase.

You can only request a size change or a store credit to enjoy that amount again in our online store.

* All purchases made from November 25, 2024, have their return period extended until January 13, 2025, due to our Christmas campaign.* Items belonging to the "exclusive sale" section of our website are not eligible for a refund. You can exchange the size or item or obtain a purchase card.

*Items purchased in our showroom at the physical point of sale at C/Jorge Manrique 11, Madrid, cannot be returned. Only a change of size or another item of equal or higher value may be requested within a period of 14 calendar days.

If you request a return or refund, it will be in the form of a store coupon so you can enjoy it again in our showroom. This coupon cannot be redeemed for The IQ HOME products.

You can request a size change or another item. Changes will only be made in the peninsula, Spain. The first change will be free. To request it you can do so through the following link:

ACCESS THE EXCHANGES AND RETURNS PORTAL

The exchange process consists of two parts, first we receive the garment to be returned in our warehouses and after our warehouse team notifies us of this, we give an order to prepare the new size or new item requested and this new order, you will receive it in the following days.

If you need help, please contact our customer service team at info@theiqcollection.com and we will help you manage it.

You can enter the coupon/promotional voucher before confirming the order and making the payment. A box will appear with the word: "discount code" where you have to enter it. Once entered, press apply and the corresponding amount will be subtracted from your order. Only one promotional code can be used for each purchase and the coupons must be redeemed in a single use, that is, they cannot be split up to apply them to several purchases.

For any issues regarding your order, please contact our customer service team at info@theiqcollection.com

Customer service hours are Monday to Friday from 8 a.m. to 3 p.m.

Orders are prepared every working day from Monday to Friday from 6:00 a.m. to 12:00 p.m. Delivery time varies depending on the destination. To check delivery times, click here.

We have free shipping from €160. For orders less than this amount, shipping costs corresponding to the destination will be charged. To check shipping costs click here.

Yeah! We ship to the Canary Islands. Do not forget to add your identity number when you place the order.

We ship to the whole world except Russia.

The accepted payment methods are: Credit card (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, Shop Pay, Klarna and Bizum.

Once your order is confirmed, you will receive an email that will include the invoice in PDF format. You can check your invoice from the "My orders" section through your customer space.

The sizing varies depending on our models, in most cases our clients wear their usual size. In any case, within each product sheet, you will find a specific guide for each product with its corresponding dimensions.

At the moment we do not have that service available.

In most cases we do not replace out-of-stock items. If the size you are looking for is no longer available, you can enter your email address on the product page to be notified if it is back in stock.

On each product sheet, we indicate the care of each garment. If you have any specific questions you can always contact our customer service team at info@theiqcollection.com