If you have any questions, we will be happy to help you at our email address info@theiqcollection.com
GENERAL INFORMATION
Orders are prepared every weekday from Monday to Friday from 7 am to 12 pm.
Orders will be sent to the address provided by the customer. IQ COLLECTION assumes no responsibility when the product delivery fails to take place as a consequence of the data provided by the user being inaccurate, incomplete or false, or when delivery cannot be made due to causes beyond the control of the shipping company, such as the user's absence or the product being held up in Customs.
If customs retains the package, the recipient will be responsible for the handling fees. This condition is accepted upon making the purchase. In cases where the item has arrived at its destination and the customer refuses to pay the customs and handling fees, this amount will be deducted from the product refund.
In no case is IQ COLLECTION responsible for paying for customs clearance or the taxes derived from it.
SHIPPING RATES
Below is a breakdown of shipping prices and delivery times:
Shipping to Spain (Peninsula) and Portugal:
- Free shipping (orders over 160 EUR). Delivery within 2–4 business days.
- Standard Shipping (orders under 160 EUR) 4.95 EUR. Home delivery in 2-4 business days.
Shipping to the Canary Islands:
- Fee of 30.00 EUR. Home delivery 3-5 business days.
Shipping to Europe, Balearic Islands, Ceuta and
Melilla:
- Fee of 15.00 EUR. Home delivery 3-5 business days.
Shipping to the United Kingdom:
- Fee of 30.00 EUR. Home delivery 3-5 business days.
International Shipping:
- Price from 40.00 EUR*. Home delivery 7 – 10 business days.
*Saudi Arabia - Fee of 55.00 EUR.
- Shipping to other destinations. Check rates and transit times by country at info@theiqcollection.com .
SHIPPING TIMES
Unless there are circumstances resulting from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the products listed in each Shipping Confirmation within the period indicated on the website according to the selected shipping method.
Delivery times are approximate. Any delay or problem with the shipment must be contacted with the courier company in charge of transportation, without prejudice to INVIRCOLECCION, SL doing everything on its part to assist and resolve the matter. If you have any questions, you can contact us at info@theiqcollection.com .
